What makes Travelous different from other travel companies?
We are passionate Travelers turned Tour Architects who have personally lived and explored these destinations intimately. We want to share our experiences with you so that you have the most authentic and meaningful journey of your life! From delicious local restaurants, hidden beaches, family-run shops and uncommon excursions, we will give you insight on each country's best-kept secrets!
You dream it, we plan it! As a custom private guided travel company, we want you to go on the journey that you've always dreamed of. We draw upon our in-depth knowledge and local connections to create an experience that truly meets your needs and desires.
Are all your prices based on shared occupancy?
The featured itineraries on our website are typically based on low season pricing for 2 people in double occupancy unless otherwise indicated. Some tour packages are based on a group of 4. With any private tour, as the size of your group increases, the per person price decreases. Travelous can accommodate any number of travelers in your group. Note: Single supplements do apply for individual programs.
Can I modify the itineraries you recommend on your website?
Absolutely! Consider our website an a la carte menu of suggested itineraries that are private and ready to
book but can also be modified according to your style, schedule and budget. If you want other excursions, different hotels, extra days, etc., just say the word. This is your story!
Do you have specific departure dates for the tours on your website?
There are no set dates for our itineraries as we are not an escorted group tour company selling guaranteed departures. All touring is private and customized for you.
Do you coordinate all the transfers, guides and sightseeing tours?
Yes. From the moment you arrive at your destination, you will have all hotels, transfers (by land, air or sea) and guides arranged for you. We book all the excursions and activities mentioned in the itineraries, but with any private tour, you have the flexibility and time to modify your itinerary based on how you are feeling each day.
Since we want you to have the vacation of your dreams, we can build an itinerary that has every minute planned, or we can allow room for touring at your own pace. Its your experience; we let you decide!
Do you arrange tourist visas for your travelers?
Wherever possible it is our pleasure to include visa service and airport assistance as part of your Travelous experience. Requirements for travel visas vary widely depending on your nationality and your destination. A good resource for this: http://www.projectvisa.com/
Can I book hotels on my own?
Over the years, we've learned how important is it for us to manage all aspects of your journey to ensure that its satisfying and smooth-running. We design a Travelous tour based on package pricing. As a result, hotels are part of the package and the experience that we curate for you.
What kind of support will I receive while traveling?
You will be in close contact with our local Travelous representative throughout your journey, for a comfortable and seamless experience. You will also have local guides who will accompany you to and from transfer sites, on all your excursions and during specific activities. Travelous also provides 24 hour Emergency Contact information in country.
Do you offer accessible travel and tours?
In certain select destinations, Travelous provides accessible tourism for travelers with special needs, disabilities, or with mobility issues. Please consult with us directly prior to booking for any specific requests and we will do our best to facilitate you whenever possible.
What is the difference between Travelous and a travel agency?
Unlike a travel agency that sells standardized products to a mass market, Travelous is made up of destination specialists who draw upon their own knowledge, personal experience and local connections to create tailor-made travel programs. We believe that travel is an art and each itinerary a masterpiece, deserving personalized attention and wholehearted passion.
As a result, travel agents are also our clients. They call us when their clients have specific or unusual requests and we help them design and deliver customized travel packages.
Do your tour packages include international airfare?
Our Travelous Tours do not include international airfare to and from your destination. However, quotes can be provided upon request that is separate from your tour package. We're happy to help you with this; just ask us for a quote. Depending on your tour itinerary, we include domestic air transfers and international flights for multi-country programs as necessary and part of your total trip price.
What are your policies regarding cancellation?
Cancellations of confirmed bookings 90 days or more prior to departure will receive full refund minus a $250 (per person) administrative fee and any non-refundable paid fees (e.g. non-refundable airfare, cruise or hotel deposits). 60-89 days will be subject to loss of 30% of program price. 30-59 days will be subject to loss of 50% of program price. 29 days or less will be subject to loss of 100% of program price.
Note: Additional non-refundable components may apply for certain Cruises & Latin America product.
When is the final payment due?
Your deposit is due at the time of booking (30% of program price, minimum $250 per person). The balance is due 90 days prior to departure.
Are all your tours based on shared occupancy?
The sample itineraries featured on our website are typically based on two persons unless otherwise indicated. With any private tour, Travelous can accommodate any number of travelers. Single supplements do apply for individual programs.
Do you provide travel insurance?
With any travel planning, we recommend purchasing insurance to protect yourself from any unforeseen circumstances that may affect your trip - trip cancellation, trip interruption, emergency medical assistance or baggage loss. Travelous works with travelinsurance.com exclusively and offers basic, preferred and deluxe travel insurance plans separate from your trip cost. For your own custom quote: Travel Insurance
Do I need to get any vaccinations before my departure?
This depends entirely on which country you're visiting. Some countries, particularly those with a warm climate, have specific entry requirements. Since these requirements are constantly updated and modified, we recommend that you visit your local travel clinic 90 days before your departure date. Please check with us when exploring your Travelous Travel options! For more information please refer to: http://wwwnc.cdc.gov/travel/destinations/list